FAQ

All yarn is dye-to-order (DTE), UNLESS listed as "ready to ship" or under "sample sale yarn". IF you order both DTE yarn and a "ready to ship" item, your order will be held until your DTE is complete. If you do not wish to wait, you must place two seprate orders. 

If you place multiple orders, your orders can be combined, but shipping will not be reimbursed. Your shipping rate is based on the amount/weight of yarn you purchase.

 

For ALL pre-order yarn:
We kindly ask that you allow approximately at minimum 8 weeks and at maximum 10 weeks from the time the shop closes for your order to be processed, dyed and dried before it is ready to ship. Dry time depends on the season/weather. Please make sure you are following along with us on Instagram (@hickorylanefiberco) for updates on when orders will ship. Once we have a good handle on a ship date, it will be announced via stories. 

For ALL ready to ship yarn:
We kindly ask that you allow 3-5 business days from the day you place your order for your order to be processed, packaged and shipped. A business day is considered M-F.

Once your order is complete and ready to ship, you will receive tracking information via e-mail with the e-mail address you provided at check out. If you do not provide an e-mail at check out, you will not receive a confirmation notice.

We kindly ask that you do not send a direct message (DM) via Instagram regarding your order. ALL order questions/concerns MUST be sent via email to hickorylanepa@outlook.com along with your order number(s). Any DM's regarding orders will not be answered.

 

For International Shipping:
If you reside outside of the US, you MUST select International Shipping. Hickory Lane Fiber Co. reserves the right to invoice the difference. Your order will ship upon paid invoice.

 

Please keep in mind:
All yarn is dyed in small batches. The photos you see in our store are SAMPLES. All samples are dyed on either our worsted or DK bases. Color placement and pigment will vary depending on the base you choose, but will be beautiful regardless. That's what makes hand dyed yarn so unique.

ALL SALES ARE FINAL, however it is our mission to make you completely satisfied with your purchase. If you are not 100% satisfied, please contact us via email immediately upon receiving your order.